Refund policy

Return & Refund Policy
At ROKO, we take pride in creating high-quality custom products made specifically for each customer. Since most of our products are personalised or made to order, please read our return policy carefully.

Returns
Custom-made and personalised products are not eligible for return, exchange, or cancellation once production has started or the order has been delivered.

Eligible for Replacement or Refund
We will gladly provide a replacement or refund if:
The product arrives damaged during shipping.
You receive the wrong product.
The product has a manufacturing or printing defect.
To report an issue, please contact us within 48 hours of receiving your order.
Email: myshoproko@gmail.com

Return Address:
S2, Gayatri Enclave
3rd Cross, Ramachandrapura
Jalahalli
Bengaluru, Karnataka 560013
India
Please include your order number and clear photos of the product showing the issue.

Non-Returnable Items
The following items cannot be returned or exchanged:
Custom T-Shirts
Custom Mugs
Custom Caps
Custom DTF Stickers
Personalised products made with your name, photo, logo, or design
Sale or clearance items

Refunds
If your refund request is approved, the refund will be processed to your original payment method within 7–10 business days.

Exchanges
Exchanges are available only if the product received is damaged, defective, or incorrect.

Order Cancellation
Orders may be cancelled only before production begins. Once production has started, cancellation is not possible because each product is made specifically for your order.

Contact Us
For any questions regarding returns or refunds, please contact us:
Email: myshoproko@gmail.com
WhatsApp: +91 9148686345